Privacy & Security
- We appreciate the trust you place in Pet Ness Beauty. We are committed to respecting the privacy and security of your personal information.
Pet Ness Beauty uses email addresses for order and shipping confirmations and for our newsletters. We do not share or make your email address available to any other organizations. If you no longer wish to receive our Email Newsletter, you can unsubscribe using the link provided at the bottom of each Email Newsletter or Contact Us. You can also unsubscribe by editing your profile information.
CREDIT CARD PAYMENTS
All credit card or debit card payments are being processed securely through Paypal. We do not have access on any details about your credit card or debit card. Having a paypal account is not necessary when paying with credit card or debit card through Paypal.
If you received email from an address @petnessandbeauty.com that is not an invoice, shipping confirmation, reply or a Pet Ness Beauty newsletter, it is not from us. We respect our customers and do not send out spam or divulge email addresses.
Returns & Replacements
- We do not give refunds on returned items. We will simply offer a replacement for your item. The replacement item should be of the same item being replaced. If the same item is currently not available, you can replace it with another item provided it is of the same value as that of the item being replaced. In case the new item has a higher value, additional payment will be required for the excess amount. In case of a lower value item, credits will be given to you to be applied on your next order. If you choose to replace it with the same item and the item is not available, you will have to wait until the item becomes available.
Personalized items cannot be returned nor exchanged unless there is a defect in workmanship. Used or opened items cannot be returned nor exchanged also. It is advisable that you inspect the item first before using it.
HOW TO MAKE A RETURN OR EXCHANGE?
We usually grant a return for an expired or incorrect item as per your order form. We require an email notification on all returns and exchanges. You must send us an email stating the date when you purchased the item and the item being returned. You must also specify why you want to return or exchang the item. After we received your email, a proper investigation will be conducted to determine if a return or exchange is necessary. We will send you a confirmation in case your request is granted. Once a confirmation of the return/exchange has been given, you can send the item to the return address indicated in the waybill. Kindly include the original parts and packaging of the item in your shipment. As soon as we received the returned item, we will immediately ship the replacement item to you. Please note that we will only shoulder the cost of shipping the replacement item to you. We will not be liable for the cost of shipping the item back to us.
- ORDER PICK UP
If you want to save on shipping costs, you can opt to pick up your orders personally in our place. If you want to pick up your orders, you must place your order via our online form by 5:00 PM for pick up the next day. Remember to give us an advance notice for there will be no same day pick-up.
We will send you an email or a text message confirming your appointment for pick up. Please don’t push through with your scheduled pick up if you’re not able to receive any confirmation from us.
- INTERNATIONAL ORDERS
Every country has different rules and regulations in importing an item. There will be cases wherein certain items are prohibited and cannot be shipped to a certain location. It will be the responsibility of the buyer to make sure that the items being ordered are allowed and can be shipped to the shipping address provided in our online order form. In case the prohibition of an item has been discovered after payment has been made, a refund will be given only up to the extent of the amount that has been actually received less a processing cost of Five Hundred Pesos (Php500.00 or its dollar equivalent). This means net of paypal fees, bank charges, etc. minus Five Hundred Pesos (Php500.00 or its dollar equivalent). So it is strongly advisable to check your country’s regulation on importing an item before placing an order with us.
Shipping, handling charges, duties, taxes and tariff rates are also the responsibility of the buyer. If you place an order for products that ship outside the Philippines, we will email you a freight quotation. We will wait for your approval and your payment prior to processing your order. When placing an international order, just choose “STORE PICK UP” as your shipping method. You can proceed to paying your order through PAYPAL but you still have to pay for the freight charges that will be estimated for you through a separate email. We will ship your order once full payment (total cost of the items plus the freight charges) has been received.
For questions about shipping and handling on international orders, you can Contact Us.
ORDERS THAT CANNOT BE DELIVERED
Normally, an order will be returned to us by the courier if it cannot be delivered due to incomplete shipping address (as provided by the customer in their online form). If this is the case, no refund will be made. We will just reship your order after providing us the complete shipping address. And to enable us to reship your order, you need to pay for the new shipping and handling fee which is usually the same amount indicated in your invoice for the said order.
In some cases wherein an order cannot be delivered due to courier regulations and which have been discovered before shipping the order, a refund will be made (excluding the paypal and handling fees) less a processing cost of One Hundred Fifty Pesos (Php150.00).
If the rejected delivery is discovered after shipping the order and was returned to us by the courier, computation of refund will be amount actually received less paypal fees, handling fee, shipping fee and the processing cost of One Hundred Fifty Pesos (Php150.00).
If an order is lost due to incomplete address information provided by the customer, it is the responsibility of the buyer and is not eligible for a refund. So please double check your address carefully when placing a new order.
- We make it absolutely sure that we ship all the items as per your order form so missing an item is very unusual. We also take the utmost care to insure that all items are properly wrapped and sealed to prevent leakage or breakage. If a package appears damaged at the time of delivery, you have the right to refuse it. We will not be held liable for any damages or missing items due to the courier’s negligence. But assistance will be provided in coordinating with the courier about your package if your shipment is fully insured. We strongly advise you to fully insure your orders to protect you from cases like this. You can do this by adding an insurance fee on your checkout.
In case your package appears damaged at the time of delivery, we suggest you to notify us immediately. If possible, take a picture of what your package looks like at the time of its arrival.
- We strongly advise you to fully insure your orders in case your shipment gets completely lost. Insurance claim for lost package is limited to the insurance claims policy of the courier used.
All Store Pick Up are not covered by insurance. When you proceed to checkout, the option for shipping insurance is activated by default. Simply remove the check mark in the shipping insurance option. We will not answer for any insurance claims for all Store Pick Up even if the shipping insurance is included in your payment. It will be your responsibility to review all the information before sending your orders to us.